Until 05/13/23, use code 'LETSBOUNCE' for $25 off your bounce castle rental!

Frequently Asked Questions

Does the price include delivery and set up?

We are happy to offer free delivery for bounce house and inflatable rentals in Cache Valley! For surrounding areas in Box Elder, Weber, Rich, & Franklin counties, we charge an additional fee to cover the cost of fuel and travel time.

What time will my rental be delivered / picked up?

Bounce Houses: Our delivery window is between 8 am - 10 am on the day of your booking. Once your event ends, you can text or call us to have the rental picked up no later than 10 pm. 

Movie Screen: We set up between 7 pm - 8 pm to ensure it's dark enough to see the movie. Once your event ends, you can text or call us to have the rental picked up no later than midnight. 

If you need a specific delivery time, please feel free to contact us to make special arrangements!

Is styling included in the rental?

Currently, we do not offer any styling services such as balloon arches, banners, or floral arrangements. We can refer you to some great local vendors if you're interested!

What is the cancellation policy?

You can cancel for a full refund until 24 hours before your booking. If you cancel within 24 hours, we will retain $100 of your initial deposit. If you prefer to reschedule, you can do so at anytime.

Looking to make a change to your booking? You can edit your bookings online here or feel free to contact us.

What surfaces do you set up on?

We can set up on grass, turf, asphalt, concrete, pavers, or inside a venue or home. We cannot under any circumstances set up on rocks, gravel, dirt and uneven surfaces.

Will the inflatables be clean?

Yes! We wash, sanitize, and dry our inflatables immediately after each use.

Can I set up inflatables at a public park?

We can set up at parks, however, it’s your job to make sure the park allows inflatables and has electrical hookup to power the blower. Please check with your local city office ahead of time to see what permits or proof of insurance will be required.

Anything else I need to know?

Yes! Modern bounce houses require an extra level of care to maintain their beauty and safety for all guests!

Absolutely no markers, pens, paint, face paint, slime, silly string of any kind is allowed on or near the inflatable. It is almost impossible to clean and can result in additional charges.

Please no food, drinks, toys, jewelry, pets, shoes, etc which could also cause damage to the bounce.

Adult supervision is always required.

Still have questions?

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